Refund policy

Returns Policy

  • Please reach out to us at info@nomad07.com within 7 days of receiving your order.
  • Include in the email:
    • Your order number;
    • Photos, where relevant, of the issues.

What happens next?

  • We aim to process all requests within 7 working days.
  • If your return or refund request is approved, our customer service team will send you the return address and instructions. Returns sent without prior confirmation may not be accepted.
  • nomad_07 will not accept unconfirmed returns.

Returned items

  • All returned items should be unused, unworn, and unwashed. 
  • To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • nomad_07 does not accept worn, stained, damaged, or altered items. 
  • We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

  • If your refund request is confirmed, nomad_07 will return the money to the account used to pay for the order in the currency it was initially bought in.

Can all items ordered from nomad_07 be returned?

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

  • For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
  • Deliberately damaged items;
  • Items sent back for return more than 7 days from the date of receipt;
  • Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to nomad_07, such as the recipient’s incorrect phone number or shipping address.

How long do I have to submit a return or exchange request?

  • Any claims for items must be submitted within 7 days of receiving the product. 
  • For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.


You can always contact us for any return question at info@nomad07.com.  

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nomad07.com.